Refund policy

A new company can try Lingsaa One free for the trial period shown in the app. We do not charge you during the trial, and the trial does not turn into a paid plan by itself: you choose a plan and pay only when you decide to.

The free trial lets you use Lingsaa One fully before you pay. Once you choose a plan and pay, the payment is not refunded, including the first one. You can cancel at any time to stop the next renewal.

• You can cancel at any time. Your plan stays active until the end of the period you paid for, and you are not charged again.
• We do not refund the unused part of a period that has already started.
• Before a renewal, the app reminds you of the date and the amount, so there are no surprises.

• Moving up: you pay only for the days left in your current period, at the new price.
• Moving down: the smaller plan starts at your next renewal, so you keep what you paid for until then. Nothing is refunded for the change.

Extra users, storage, apps added in the middle of a period and extra app requests are priced for the days left in your period. They are not refunded. Money added to your credit wallet (top-ups) is not refunded either, whether used or not, except when it was a wrong charge.

If you were charged twice, charged the wrong amount, or charged after you cancelled, tell us and we refund the wrong amount in full. There is no time limit for mistakes that were ours.

If we remove an app or feature you paid for, or close the service, we refund the unused part of your period. If the service is down for a long time because of us, we add free days to your plan or refund that time.

• An account closed because it broke our terms of service.
• The unused part of a renewal you did not cancel in time (cancel to stop the next one).
• Fees charged by your bank or card for currency change, which we do not receive.

Write to us with your company name, the payment date and the payment reference from your receipt (under Account › Plan):

• We answer every refund request within 5 working days.
• An approved refund goes back the same way you paid (the same card, bank account or wallet), with the taxes charged on it where the law allows.
• You receive it within 7 to 10 working days of our approval.

Times can be longer for payments from another country.

This policy adds to your rights; it does not take any away. Where the consumer law of the country you live in gives you more, that law applies. See also our terms of service.